Last updated: [30th December 2025]

Welcome to https://sultanee.com (the “Site”). Sultan Enterprise (“we,” “our,” or “us”) operates the website https://sultanee.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our Site or services.

This policy is designed to comply with applicable privacy laws, including:

The General Data Protection Regulation (GDPR) (European Union)
The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Other applicable U.S. state privacy laws
The California Online Privacy Protection Act (CalOPPA)

By using this Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

Name
Email address
Phone number
Business or company information
Any information you submit through contact forms, service inquiries, or communications

b. Information Collected Automatically

When you visit our Site, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referring URLs
Pages visited, time spent, and interaction data

c. Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve user experience, analyze traffic, and support marketing efforts. Details are explained in the Cookies section below.

2. How We Use Your Information

We use personal information for the following purposes:

To provide and manage our IT & ITES services
To respond to inquiries and customer support requests
To communicate about services, updates, or offers
To improve website functionality and performance
To analyze usage trends and user behavior
To comply with legal and regulatory obligations
To protect against fraud, abuse, or security threats

3. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we process personal data based on one or more of the following legal bases:

Your consent
Performance of a contract or pre-contractual steps
Our legitimate business interests, where such interests do not override your rights
Compliance with legal obligations

4. Cookies and Tracking Technologies

Our Site uses:

Essential cookies – required for core functionality
Performance and analytics cookies – to understand how visitors use the Site
Marketing cookies – to deliver relevant promotions (where applicable)

Where required by law (e.g., GDPR), non-essential cookies are only placed after you provide explicit consent via a cookie consent banner.

You may manage or withdraw your cookie preferences at any time through the cookie settings available on our Site or via your browser settings.

5. Sharing of Personal Information

We do not sell personal information.

We may share personal information with:

Trusted service providers (e.g., hosting, analytics, email services) who process data on our behalf
Legal or regulatory authorities when required by law
Business partners only where necessary to deliver requested services

All third parties are required to protect personal information and use it only for specified purposes.

6. International Data Transfers

Our business is based in Bangladesh. If you access our Site from outside Bangladesh, including the European Union, your information may be transferred to, processed, and stored in countries with different data protection laws.

Where required, we apply appropriate safeguards to protect personal data in accordance with applicable laws.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal, accounting, or regulatory requirements
Resolve disputes and enforce agreements

Retention periods vary depending on the nature of the data and legal obligations.

8. Your Privacy Rights

a. GDPR Rights (EEA Residents)

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

b. U.S. State Privacy Rights (CCPA/CPRA and Similar Laws)

If you are a resident of California or other U.S. states with privacy laws, you may have the right to:

Know what personal information we collect and how we use it
Request deletion of your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of personal information
Not be discriminated against for exercising your privacy rights

We do not sell personal information. If this changes, we will provide a clear “Do Not Sell or Share My Personal Information” mechanism as required by law.

9. How to Exercise Your Rights

You may exercise your privacy rights by contacting us using the same contact details already published on our website.

We may need to verify your identity before processing your request. We will respond within the timeframes required by applicable law.

10. Data Security

We implement appropriate technical and organizational security measures to protect personal information, including secure servers, access controls, and encryption where appropriate. However, no method of transmission over the internet is completely secure.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to review their privacy policies.

12. Children’s Information

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after changes constitutes acceptance of the revised policy.

How to Contact Us
For any privacy inquiries, to exercise your rights, or to request access, correction, deletion, or restriction of your personal information, please contact:

Email: info@sultanee.com
Phone: +880 1912911084
Address: Ittadi Goli, Purbo Basabo, Shabujbag, Dhaka Bangladesh